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Human-Centered Service Design for Healthcare Transformation: Development, Innovation, Change (Original PDF from Publisher)

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Publisher PDF , 11.5 MB

human centered service design for healthcare transformation development innovation change original pdf from publisher 643163d70eb5f | Medical Books & CME Courses

Product Title: Human-Centered Service Design for Healthcare Transformation: Development, Innovation, Change (Original PDF from Publisher)

Format:

Publisher PDF, 11.5 MB

Overview (Details, Topics and Speakers):

By Mario A. Pfannstiel

This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design.

Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.

 

Product Details

  • Publisher ‏ : ‎ Springer; 1st ed. 2023 edition (January 28, 2023)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 483 pages
  • ISBN-10 ‏ : ‎ 3031201671
  • ISBN-13 ‏ : ‎ 978-3031201677

Delivery Method

the Human-Centered Service Design for Healthcare Transformation: Development, Innovation, Change (Original PDF from Publisher) course/book will be provided for customer as download link. download link has NO Expiry and can be used anytime.

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