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Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence (Original PDF from Publisher)

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Publisher PDF , File Size = 7.00 MB

customer service in health care a grassroots approach to creating a culture of service excellence original pdf from publisher 63a12f6f70045 | Medical Books & CME Courses

Product Title: Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence (Original PDF from Publisher)

Format:

Publisher PDF, File Size = 7.00 MB

Overview (Details, Topics and Speakers):

By Kristin Baird

Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one. Creating a culture of service excellence requires planning,preparation, and persistence. Customer Service in HealthCare is designed to provide readers with the fundamentalinformation and skills to start or strengthen a customer serviceinitiative within a health care organization. This bookconcentrates on action as opposed to theory. It offers a practical,step-by-step process for creating a culture shift toward customerservice excellence at all levels of an organization, and presentsthe essentials to improving performance that will bring theindividuals closer to the mission, values, and standards. * Chapters focus on: * Tools for establishing and measuring customer service teamgoals * Creating customer service standards unique to yourorganization * Tips on training sessions * Strategies for maintaining top-of-mind awareness of customerservice among employees * Customer service techniques for physicians and nurses * An overview of customer service as an essential component ofbusiness development and marketing

Product Details

  • Publisher ‏ : ‎ Jossey-Bass; 1st edition (June 29, 2000)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 250 pages
  • ISBN-10 ‏ : ‎ 0787952516
  • ISBN-13 ‏ : ‎ 978-0787952518
  • ISBN-13 ‏ : ‎ 9780787952518
  • eText ISBN: 9781119030164

Delivery Method

the Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence (Original PDF from Publisher) course/book will be provided for customer as download link. download link has NO Expiry and can be used anytime.

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